Terms and conditions

01Who we are

Sakuzo AI is a Portuguese company, based in Lisbon, that provides automation, artificial intelligence and digital marketing services, and sells digital products through this site.

Sakuzo AI, Lda. Lisbon, Portugal. Email: hello@sakuzoai.com.

Throughout this document, "we" and "Sakuzo AI" mean this company. "Client" and "you" mean whoever hires our services or buys our products.

02What this document covers

These terms apply to everything we do: the services we provide to clients, the digital products we sell on this site, and the use of the site itself.

When we sign a proposal, an accepted quote or a specific contract with a client, that document and these terms are read together. If the two conflict, the document signed with that client prevails, and only on the point where it conflicts.

By hiring a service, buying a product or using this site, you accept these terms. If you do not accept them, do not use the site and do not hire the services.

03How a service is contracted

Our services are not bought with a click. They always begin with a conversation, followed by a written proposal.

The proposal describes the scope of the work, the price and the conditions. There is a contract only when the proposal is accepted in writing, which includes acceptance by email.

Anything outside the scope described in the proposal is not contracted. Additional work is quoted and accepted separately, the same way.

04Prices and payment

Service prices are set out in the accepted proposal. Digital product prices are shown on the product page at the moment of purchase.

Unless the proposal says otherwise, prices include VAT at the legal rate in force.

Invoices fall due on the date stated on them. Late amounts may carry interest at the legal rate applicable to commercial transactions, plus reasonable collection costs.

While any amount is outstanding, we may suspend the work, the accesses and the deliveries, without that being a breach on our part. Suspension does not extend deadlines and does not reduce the price.

Single-purchase digital products, such as the Skills packs, are sold through an external payment platform acting as the merchant of record. That platform charges you, issues the receipt or invoice, and settles the taxes due on the sale. The identity of that platform is shown at the moment of payment, and it may change over time.

Subscriptions, such as the Sakuzo AI Space Program, are sold by Sakuzo AI, Lda. We charge you through a payment provider, and we issue the invoice and settle the tax. The subscription renews automatically every month, on the same day of the month it started, until it is canceled.

In either case, your card details are collected and handled by whoever processes the payment, under that party's own terms and privacy policy. We never see or store your card number.

05Refunds

Services

Services are built to each client's measure and the work begins as soon as the payment arrives. From that moment the amount paid is not returned, even if the client decides not to go ahead. If a project is stopped by the client's decision, the work already done is owed and whatever is paid is held against it.

Single-purchase digital products

The single-purchase digital products sold on this site are delivered by immediate download, at the moment of purchase.

At the moment of purchase, before paying, you are shown these terms and a box to check. By checking it you declare two things: that you accept these terms, and that you want immediate access to the product knowing that, on receiving it, you lose the right of withdrawal you would otherwise have because it is a distance purchase.

Without that box checked the purchase does not proceed, and the check is recorded. Once delivery is made, there is no refund.

The platform that processes the sale has its own policy and may, at its own discretion, return an amount paid. That decision is theirs. It does not change the rule above and it creates no right to a refund from us.

Subscriptions

The Sakuzo AI Space Program is digital content: the organization system in Notion, the idea pages, and the weekly newsletter. It is available right after payment.

Before paying, you are shown a box to check. By checking it, you ask for access to begin immediately and you acknowledge that, from that moment, you lose your right of withdrawal. Without that box checked the subscription does not proceed, and the check is recorded. After payment, you receive the confirmation by email. Once access has begun, there is no refund.

The account review is a service we offer to subscribers. The box you check before paying also covers the review: you ask for it to be carried out as soon as you request it, and you acknowledge that, once you receive it, the service has been fully performed and you lose your right of withdrawal over it.

Withdrawing is not the same as canceling. You can cancel your subscription whenever you want, in the customer portal linked in every receipt. Canceling stops the next renewal and does not refund the current month, which remains available until it ends.

What this rule does not remove

Nothing in this section removes the rights that the mandatory law of your country of residence gives you and that cannot be set aside by contract, nor liability the law does not allow to be excluded. If the product or the service has a defect attributable to us, we resolve it under the applicable law, including the conformity rights for digital content and digital services under Portuguese Decree-Law No. 84/2021, which implements EU Directive 2019/770, and those rights still apply after access has begun.

06What we need from you

Our work depends on what the client gives us. To meet deadlines and deliver what was agreed, we need accesses, information and decisions in good time.

• Access to the necessary platforms, granted in the client's own accounts
• Correct and complete information about the business, when asked
• Content, materials and permissions that belong to the client
• Approvals and answers within the agreed timeframes

The client warrants that it holds the rights to everything it hands us and that using it violates no third-party rights and no law. If a third-party claim arises because of material supplied by the client, the client answers for it.

Delays caused by missing accesses, information or approvals are not attributable to us, and they move the delivery dates by the same period.

07Timelines

Dates given in proposals are good-faith estimates, made with the information available at the moment they are given.

We do what is within our reach to meet them. They are not, unless the proposal expressly says so in writing, essential deadlines whose breach allows the contract to be terminated or damages to be claimed.

08Ownership of what gets built

Always the client's

Everything that lives in the client's accounts, from day one and without depending on payment: the automation scenarios, the phone number, the calendar, the contact management system, the spreadsheets and the rest of that business's assets. We hold administrator access to operate and maintain. We are never the owner of the client's accounts.

Becomes the client's on full payment

The structure built to that business's measure, with the documents, the content and the knowledge bases that make it up. It is what they bought.

Remains ours

The conversation layer and the core decision logic of the agent service, and the tools and methods we build and operate with. This does not transfer under any circumstances, and we go on using it with other clients. What is delivered is the instance built for that business, not the method that built it.

Before full payment, nothing delivered may be used, copied or put into production.

We may identify the client as a client and show the work in our portfolio, unless the client tells us in writing that they would rather we did not. We never reveal confidential information in that context.

09What we do not guarantee

We are honest about this because it is where almost every disagreement between an agency and a client starts.

What we do guarantee is the work: done competently, with the care expected of a professional in the field, and within the agreed scope.

Marketing and automation results depend on things we do not control, among them the market, the competition, the client's own price and offer, seasonality, buyer behavior, and the decisions and algorithms of the platforms where the work runs.

The estimates, projections, simulations and examples we present, on the site or in proposals, are there to illustrate and are not promises. Other clients' results are no indication of what your business will get.

10When the system gets it wrong

A system that runs every day will get one of them wrong. When the error is ours, we own it and we fix it, without the client having to insist.

There is no single deadline for every case, because a wrong tone of voice is not as urgent as a double booking. Priority comes from severity: anything with direct impact on the people who contacted the client is fixed as soon as it is identified, ahead of non-urgent work. The rest enters the normal tuning cycle.

In either case the client is told what happened and what was fixed.

11Third-party platforms

Our work rests on platforms that are not ours, among them those for messaging, advertising, email, calendars, invoicing and artificial intelligence models.

Those platforms change rules, prices, limits and features whenever they choose, and they can suspend or close accounts for reasons of their own. We do not answer for their decisions or for the interruptions they cause, and those decisions are not a breach on our part.

Where a service depends on a paid third-party subscription, that subscription is contracted and paid by the client, in the client's name, unless agreed otherwise in writing.

12Artificial intelligence

Part of what we build uses artificial intelligence models. Three things are worth knowing about that.

• A model can get it wrong. It can give an incorrect, incomplete or unexpected answer, even when well configured. That is why we design the systems so the decisions that matter sit in verifiable rules, and not in the model's judgment
• Supervision belongs to the client. When a system speaks to end customers on the client's behalf, the client answers for what goes out in their name, and it falls to them to review and adjust whatever is wrong
• Some matters we never hand to a model. Medical, legal and financial advice, and any decision that requires a qualified professional, always stay with people

The client undertakes not to use what we build for unlawful or deceptive purposes, or in breach of the rules of the platforms where the system runs.

13Confidentiality

We treat as confidential the non-public information the client gives us, and the client does the same with ours. This holds during the contract and after it ends.

Excluded is information that was already public, that the party already knew without a duty of secrecy, and information whose disclosure is required by law or by a competent authority, in which case the other party is told where that is legally possible.

14Personal data

When we handle personal data on a client's behalf, within a service, we do so as processor, only on that client's documented instructions, and that client is the controller. In those cases a data processing agreement is signed to govern the handling.

How we handle the data of people who visit this site and who contact us is described in our privacy policy.

15The limit of our liability

This section limits what can be claimed from us. Read it carefully.

We do not answer for indirect damages, among them lost profits, lost revenue, lost business opportunities, lost goodwill, loss or corruption of data, reputational harm, and any loss that does not follow directly and necessarily from an act of ours.

Nothing in these terms excludes or limits liability the law does not allow to be excluded or limited, among it liability arising from willful misconduct, gross negligence, or harm caused to life and to physical integrity.

Any claim relating to a service must be made to us in writing within twelve months of the event that gave rise to it.

16Suspension and end of contract

Either party may end an ongoing-service contract with thirty days' written notice, unless a different period is agreed in the proposal.

Subscriptions are not subject to this notice. They can be canceled at any time, as described in section 05.

We may suspend or terminate immediately, without notice, if there are amounts outstanding, if the client uses what we built for unlawful purposes, or if the client's conduct puts our accounts on third-party platforms at risk.

Once the contract ends, the client pays for the work done up to that date, and the sections that by their nature should survive, among them ownership, confidentiality and the limit of liability, remain in force.

17Things outside our control

We do not answer for delays or failures caused by events outside our reasonable control, among them network and power failures, breakdowns and interruptions of third-party services, cyberattacks, acts of public authorities, strikes, natural disasters and armed conflict.

If such an event lasts more than sixty days, either party may end the contract, and the client pays for the work done up to then.

18Changes to these terms

We may change these terms. The version in force is the one published on this page, with the update date at the top.

Changes relevant to ongoing contracts are communicated to the client in writing. Work already contracted is governed by the terms in force on the date the proposal was accepted, unless the parties agree otherwise.

19Governing law and disputes

These terms are governed by Portuguese law.

If a dispute arises, we first try to settle it by talking. Failing that, the courts of the district of Lisbon have jurisdiction, with express waiver of any other, except where mandatory law determines a different forum.

If the client is a consumer resident in the European Union, they keep the right to use alternative consumer dispute resolution, and the mandatory consumer protection rules of their country of residence continue to apply to them.

If any clause of these terms is held invalid or unenforceable, the remaining ones stay in force, and the affected clause is replaced by a valid one that comes as close as possible to its effect.

20How to reach us

For any question about these terms, write to us.

Email: hello@sakuzoai.com. Address: Lisbon, Portugal.